About the opportunity
The Academy Operations Manager will coordinate reliable day-to-day delivery across BHN Academy Germany. The role will connect scholarship deployment, platform administration, learner support, curriculum operations, partner processes and reporting so scholars receive consistent and timely services.
Key responsibilities
- Manage the Academy operating calendar, recurring workflows, service standards, priorities and action tracking.
- Coordinate scholar onboarding, partner invitations, platform access, track allocation and operational communications.
- Oversee routine learner-support workflows and escalate technical, safeguarding or policy issues appropriately.
- Maintain accurate operational records and coordinate data exchange with Scholar Success, MEL and partner administration colleagues.
- Support curriculum publication, course-access guidance and quality-assurance processes.
- Coordinate Academy staff, volunteers and regional support personnel around approved responsibilities and deadlines.
- Monitor operational risks, backlogs, recurring issues and service performance and recommend corrective actions.
- Prepare concise management updates on access, activity, support demand and delivery constraints.
Person specification
Essential
- Relevant degree or equivalent experience in education operations, programme management, administration or a related field.
- Experience coordinating online learning, scholarship, student-service or large-scale programme operations.
- Strong process-management, documentation, prioritization and follow-up skills.
- Good digital literacy and confidence using learning platforms, spreadsheets and collaboration tools.
- Ability to coordinate distributed teams and manage high-volume recurring workflows.
- Excellent English communication and commitment to learner-centered, inclusive service.
Desirable
- Experience with Moodle, Coursera, DataCamp, Google learning products or comparable platforms.
- Experience managing volunteers or regional coordinators.
- Knowledge of learner-support, quality-assurance or education-partner operations.
- Experience in international or nonprofit education.
What BHN offers
- Exposure to BHN’s international network of professionals, academics, universities, NGOs, institutions, development partners and other stakeholders.
- Opportunities to contribute to BHN programmes and international projects aligned with the volunteer’s expertise and professional interests.
- Access to the BHN digital ecosystem and relevant digital tools required for assigned responsibilities.
- Access to learning and professional certification opportunities available through BHN partner programmes, subject to availability and applicable terms.
- Practical experience through real projects, international collaboration and multidisciplinary teams.
- Professional networking, knowledge exchange and collaboration within the BHN community.
- A Volunteer Completion Certificate following satisfactory completion of the agreed assignment.
- A professional Recommendation Letter, subject to satisfactory performance and demonstrated contribution.
Selection process
Applications will be reviewed based on the applicant’s qualifications, relevant experience, motivation, availability and alignment with BHN’s current organizational needs. The process may include application review, shortlisting, an online interview or discussion, reference checks where appropriate, and completion of relevant onboarding, confidentiality and safeguarding requirements. Only shortlisted applicants may be contacted.
Safeguarding and equal opportunity
Bechem Humanitarian Network (BHN) e.V. Germany is committed to safeguarding, dignity, respectful conduct, inclusion and equal opportunity. BHN welcomes applications from suitably qualified individuals regardless of nationality, gender, ethnic or cultural background, disability, age, religion or other protected characteristics. Appointment may be subject to appropriate reference, identity or background checks, depending on the responsibilities of the role.
Note: This is a voluntary opportunity to donate your time, skills and experience to meaningful humanitarian and community-development work through Bechem Humanitarian Network (BHN) e.V. Germany. The engagement offers an opportunity to give back to society, support communities and contribute to reducing poverty and building sustainable and resilient communities. It does not constitute an employment relationship and does not include a salary or financial compensation.